RETURN & REFUND POLICY

At RICHMINIS, we want you to be happy with your purchases. If you’re not satisfied, don’t worry! Here’s what you need to know about refunds and returns:

• If your product is defective/damaged or incorrect/incomplete at the time of delivery, please contact us within the applicable return window of 48 hours. Your product may be eligible for a refund or replacement depending on the product category and condition.
• Please note that products are not eligible for a return if the customer has a change of mind.
• You will always find the relevant terms and conditions on the product page.

VALID REASONS TO RETURN AN ITEM

• Delivered Product is damaged (physically destroyed or broken) / defective.
• Delivered Product is incorrect (presentation / specification different from website) / incomplete (missing parts).
• The size of a product does not match with the one ordered.

REASONS THAT WON’T BE CONSIDERED VALID

• You no longer have a use for the product 
• You have changed your mind about the purchase after the order has been placed.

 TERMS & CONDITIONS TO RETURN A PRODUCT 

• The product must be unused, unworn, and unwashed.
• The product must include the original tags, user manual, warranty cards, freebies, and accessories.
• The product must be returned in the original and undamaged manufacturer packaging/box.

ISSUANCE OF REFUNDS

If your product is eligible for a refund, you can choose to refund via exchange courier. Once we have received your product (2-3 working days after the customer has initiated return delivery) and it has undergone quality control (1-2 working days), the expected refund processing window is 7 working days.

Sometimes due to unwanted issues and transportation delays, the refund process may take a bit longer than the expected window.

That’s it! We hope you enjoy shopping with RICHMINIS!